Where do your cocoa beans come from? At Moaya Cacao, we use ethically sourced, single-origin cocoa beans. Our beans are premium quality cocoas grown using sustainable farming methods and supplied in accordance with fair trade principles.

What is bean-to-bar chocolate? Bean-to-bar is an artisan production method where the entire chocolate production process, starting from the cocoa bean, is controlled by a single producer. This allows us to have complete control over quality and flavor profile.

What ingredients are in your products? Our products are prepared with minimal and natural ingredients. We use cocoa, cocoa butter, and organic sugar in our chocolates. Our hot cocoa mixes contain pure cocoa powder and natural sweeteners. You can find all ingredient lists on the product pages.

Are your products vegan/gluten-free? Most of our products are naturally vegan and gluten-free. However, some special varieties may contain milk or other allergens. You can check the detailed ingredient information for each product on its product page.

How should I store your chocolates? We recommend storing our chocolates in a cool (15-18°C), dry place, away from direct sunlight. Storing them in the refrigerator may affect the flavor profile and cause a white layer (bloom) to form on the surface.

What is the shelf life of your products? Our bean-to-bar chocolates remain fresh for 12-18 months under suitable conditions, and our hot cocoa mixes for 24 months. The expiry date is indicated on each product.

When will my order be shipped? Your orders are generally prepared and shipped within 1-2 business days. During busy periods, this may extend up to 3 business days.

How long does shipping take? The average shipping time for deliveries within Turkey is 2-4 business days. This period may vary depending on the region.

How much is the shipping fee? Shipping fees vary according to the cart total and delivery address. We may have free shipping campaigns for orders above a certain amount. You can see our current campaigns on the cart page.

Do you offer international shipping? Currently, we only deliver domestically. Please contact us for international delivery options.

Can I place a bulk order? Yes! We offer special pricing for corporate gifts, events, or wholesale. Please contact us for bulk orders.

Can I track my order? Yes, when your order is shipped, you will receive a tracking number via email. You can track your shipment on the cargo company's website using this number.

What payment methods do you accept? We accept credit cards, debit cards, and other secure online payment methods. All your payments are protected with an SSL certificate.

What is your return policy? If you are not satisfied with our products, you can return them within 14 days from the date of delivery. The products must be in their original packaging, unused, and in a re-saleable condition.

How can I make a return? Please contact us to initiate a return. We will provide you with detailed information about the return procedure. After approval, simply ship the product and share the tracking number with us.

When will I receive my refund? Once the returned product reaches us and is inspected, your refund will be processed within 5-10 business days.

I received a damaged or faulty product, what should I do? In case of delivery of a damaged or faulty product, please contact us immediately. We will resolve the issue as soon as possible and send you a new product or issue a full refund.

How to prepare hot cocoa? Mix hot cocoa with 5-6 flakes and 200ml of water, hot milk, or a plant-based milk alternative. You can sweeten it with honey or cinnamon if desired. For a creamy texture, you can use a frother.

How should I taste your chocolates? Bring the chocolate to room temperature, break off a small piece, and let it slowly melt in your mouth. This way, you can fully experience the cocoa notes and flavor profile.

Which drinks pair well with chocolate? Our bean-to-bar chocolates pair perfectly with quality coffee, red wine, or tea. Specific pairing suggestions for each chocolate variety can be found on the product pages.

Moaya Cacao was founded with a passion to rediscover the 5,000-year-old cacao tradition. Cacao is not merely sugary chocolate with additives and milk powder; it is a sacred plant that has accompanied humanity with its unconscious activation and profound ritualistic power. With our bean-to-bar production philosophy, we carefully control every stage from the cacao bean to the finished product, bringing this ancient wisdom and craft chocolate culture to Turkey.